At Niva Ayurveda, we strive to provide the best Ayurvedic products and services. Please read our Refund & Cancellation Policy carefully:

1. Order Cancellation

• Orders can only be cancelled within 12 hours of purchase by contacting our support team.
• Once the order is shipped/dispatched, it cannot be cancelled.

2. Refunds

Refunds are applicable only in the following cases:

• Wrong product delivered.
• Damaged product received (with valid proof – photos/videos within 24 hours of delivery).
• Order not delivered due to our fault.

Refunds will not be provided for:

• Opened or used products.
• Change of mind after delivery.
• Delay caused by courier/logistics once dispatched.
• Ayurvedic consultations/services (non-refundable once booked/used).

3. Refund Process

• Eligible refunds will be processed within 7–10 working days after approval.
• Refund will be credited to the original payment method only.

4. Exchange Policy

• In case of a defective or wrong item, we may provide a replacement/exchange instead of a refund.